Refund policy

If your order arrives damaged or with a structural defect, get in touch within 30 days of delivery and we'll make it right. Returns for change of mind aren't accepted. If you have a question about a specific piece before ordering, just ask.

What counts as a defect?

A defect is anything structurally unresolved - a joint that moves, a frame that flexes, or damage that occurred in transit, including a snapped finial. Surface characteristics that are part of hand production - minor paint variation, slight texture, evidence of hand assembly - are not defects. These are features of objects made one at a time by a person, not a machine.

For approved returns we'll provide a prepaid Canada Post shipping label.

You can always contact us for any return question at hello@acorn416.com.